Returns, Exchanges & Refunds
We are committed to sell the best quality & genuine products at all times, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Should you wish to return an item(s) purchased we offer a full refund (including standard postage charges) within 30 days of delivery or collection. Please not that if you have paid extra charges for enhanced services i.e. next day delivery etc this cost will not be refunded.
To qualify for a refund/replacement you must follow our return procedure
- Should you wish to return an item you must Contact us by email, post or by using the contact form. We will then send you a Return Transaction ID (RTI). Do not return items until you have heard back from us with a RTI. Any returns sent without a RTI will be retained for 30 days until a RTI is received.
- Item must not be used / not installed and should be in its brand new condition, item must be in its original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Memory cards and any other Blister Pack items are not returnable once opened.
- Items USED, INSTALLED or DAMAGED DURING INSTALLATION will not be exchanged or refunded at any time.
- All items that are returned must be securely packed and posted back to us. Please also write the RTI on the top left hand corner of the outer package. Please do not place stickers or shipping labels on the original manufacturer's package.
- You must bear the cost of return postage unless otherwise stated. We advise that you use Royal Mail special/recorded delivery for returning your items. We do not take responsibility for items lost/damaged in post.
- Replacement/exchange items will be processed as swiftly as possible.
- Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take up to 14 working days (Monday-Friday, excluding bank holidays) to refund the money back to you. Please note that we will process the refund only into the original payment method you used to purchase the product. Please retain your proof of postage until you have received your refund.
- To arrange an exchange please contact our customer service team before posting your return.
- Business customers, or customers exempt from The Consumer Contracts Regulations 2013 must not cancel an order without our mutual agreement.
- This return policy does not in any way affect your legal rights.
Missing, broken or Faulty deliveries
We always sell best quality products and each product is tested and approved by our QC prior to delivery. But we know by experience that occasionally an item may be faulty or broken or can go missing while delivery.
If your item is delivered to you broken or faulty you have the right to either exchange or refund the item within 30 days of delivery or collection. Please follow our normal returns procedure for a refund or exchange. Returns should be clearly marked as “Returning Faulty Items” on the parcel/package. If the item is faulty or broken we will bear the return postage cost for you.
If your item is missing or delivery is late you may track your order using the tracking number provided if there is one. Alternatively for more information on delivery times please go to delivery information.
If you are still not satisfied please contact us by email, post or by using the contact form with your concern where we will get in touch with you for re-delivery or a refund.